Contact Us
Got a question about how sweepstakes casinos work, spotted something that needs updating, or want to flag your own experience with one of the platforms we cover? This page explains the best way to reach us and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. Please include the name of the operator or the page you're referring to if your message relates to something specific on the site — it saves a lot of back-and-forth.
What we can help with
- Corrections or updates to information about a listed operator, such as a change to eligible states, a promotional offer, or redemption terms
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our reviews and rankings, including your own experience signing up, playing, or redeeming prizes
- Suggestions for operators or topics you'd like us to cover
- Reports of broken links, outdated pages, or anything that looks factually wrong
What we can't help with
We're an independent research and comparison site — we don't operate any of the sweepstakes casinos listed on scalyskin.org, and we can't access, manage or make changes to your account with one of them. If your question relates to any of the following, you'll need to contact the operator directly through the support channels listed on their own site:
- Account access, login issues or password resets
- Deposits, purchases of Gold Coin packages, or billing disputes
- Redemption requests, identity verification (KYC), or the status of a prize payout
- Complaints about a specific transaction or customer service interaction
Most operators publish a dedicated support email or help centre link on their own platform — that's the fastest route to a resolution for anything account-specific.
Before you write in about legality or eligibility
We get a fair number of questions along the lines of "is this legal in my state" or "can I sign up from where I live." We're glad to point you toward general information, but we can't give a definitive legal opinion for your personal situation — sweepstakes casino availability is decided state by state, changes over time, and often varies by operator. If you're unsure whether a platform serves your state, the operator's own terms and conditions page is the authoritative source, and it's worth checking again periodically since eligibility lists do get updated. For a broader look at how these platforms differ from licensed real-money casinos and what to check before playing, our Responsible Gambling page and Terms and Conditions page are good starting points.
Media and partnership enquiries
If you're reaching out on behalf of a sweepstakes casino operator, an affiliate network, or a media outlet, please use the same email address and note the nature of your enquiry in the subject line. This helps us route it to the right place and respond appropriately — we review every partnership request on its own merits, and commercial relationships never influence how an operator is ranked or reviewed on this site.
Want to know more about us first?
If you're curious about who's behind scalyskin.org and how we approach our reviews before reaching out, our About Us page covers that in more detail.